Username and Password Issues:


If you are experiencing problems accessing the website with your username and password please read the following advice.

  • Your username and password are CaSe SenSiTiVe so you must ensure you entering them in the correct upper or lower case letters. For example, a username of "MyUsername" will not work if you enter it as "myusername".

  • If you have forgotten your username and/or password you can retrieve them from the CCBill Support Website . You will need to enter your email address, credit card number or subscription number.

  • If you are unable to retrieve your username or password from the CCBill Support Website, or your password is not allowing you to enter the website, please contact Customer Support . Please provide us with as much information as possible to help us locate your account. As much of the following information as possible will be useful:

    • The email address you used when joining.
    • The name on your credit card (if you joined using your credit card)
    • Your subscription number or transaction number.
    • Your telephone number (if you joined using the 900 telephone billing option)
    • Your username.
    • The name of the website.


Billing Enquiries and Questions:

How do I cancel my membership?
You can cancel your membership at any time you choose. Please be assured that you can cancel at any time during your billing cycle and you will also receive the full remaining month that you have paid for. To cancel your membership, please go to the CCBill Cancelling Page . If for any reason you are unable to cancel your membership at the CCBill Website, please email Customer Support to request cancellation.


Does my membership rebill automatically?
If you joined using either Credit Card or Checking Account you will be charged every month. Your membership will rebill automatically until you request it to be cancelled. If you joined using the 900 Telephone Billing System you will not be rebilled and your membership will expired after one month of access. If you joined using either Paypal or by sending a money order, US check or cash in the mail, you will not be rebilled and your membership will expire after the time you have paid for has elapsed.



I do not have a credit card or checking account - can I join by another method?
No.

My credit card was refused when I attempted to join - why did this happen?
This may happen for a number of reasons. CCBill holds a blacklist of credit cards that have been reported for fraudulent activity or that have been reported as lost or stolen. It may also occur if there is insufficient funds in your account. If you feel that your credit card has been wrongly blacklisted, please contact CCBill directly to resolve the matter.


My account is listed as in-active but I did not request cancellation - what has caused this?
As with refused credit cards, this may happen for a number of reasons. In our experience the most common causes of this is that the credit card has expired or it has been declined due to insufficient funds. Please note that we are unable to re-activate in-active accounts so we recommend that you simply open a new membership.


I need to change my credit card details that CCBill has on file for me - can I do this?
We are unable to change the credit card details or address details on an active account. If you need to change any of your details, please cancel your current account and then open a new account with your new details.

Any other questions or concerns can be answered by contacting Customer Support.

 

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